“Sync Overload”—And How to Avoid It

At Automattic, we think of our work habits and patterns, together with the software we make and use, as the “Automattic Operating System (AOS).” And, just as with a non-virtual operating system, our AOS is continually being fine-tuned and updated. We iterate frequently, not to make shiny new things for their own sake, but to continuously improve how we serve our customers and support each other. Case in point: Avoiding needless meetings.

Less is more

You might imagine that as a fully distributed, remote-first, remote-last, remote-always company, Automattic must keep its people constantly stuck in Zoom meetings, but the truth is the opposite. Relying instead on asynchronous, written communication—via Slack, Linear, and our own P2 platform—enables us to work with best-in-class partners wherever in the world they choose to be located. No worries about time zone differences. No hours spent on discussions we can take care of in a few minutes of writing. More time to think and create, less time spent blinking into computer cameras. Sounds good, right?

Here, care of our CEO Matt Mullenweg, are the questions we ask ourselves before agreeing to any synchronous meeting:

1. Am I investing time toward the things that are doing the most to help me grow and improve my ability to contribute?
2. How much of my time is contributing to my team’s goals, and choosing the right ones?
3. Is the work effective? Is it moving the needle? Can I describe it to a friend over dinner in a way that gets them excited? Can I blog about it?
4. Are all my meetings so effective that I look forward to them? (Don’t laugh. It is possible.)

One life to live

Synchronous time in a distributed organization is precious—even sacred. And while we spend it generously when onboarding new employees, we maintain a better work/life balance—and healthier, more productive mental attitudes—by keeping inessential meetings to a minimum. If you’d rather work than sit through endless conversations, we may just be the place for you.

For more about Automattic, visit our website. (Hint: You’re soaking in it.) And while you’re here, check out our 20 year timeline. If you like what you see, consider working with us. Our open jobs are some of the most exciting in open source and tech, and our benefits and pay are pretty sweet, too.