Automattic

Infrastructure Engineer (Parse.ly)

WordPress VIP and Parse.ly are part of the Automattic family of brands. Together, we help the world's largest companies (including Facebook, Salesforce, and Disney) create innovative digital experiences with WordPress.

Working in concert with our Data Engineers and Frontend Engineers as an Infrastructure Engineer, you will take ownership of Parse.ly's distributed cloud environment. This environment involves 300+ servers running in 7 availability zones and 2 regions in Amazon Web Services (AWS). It also includes AWS services such as RDS, EMR, ElastiCache, and Athena.

We practice true DevOps: infrastructure-as-code, reliance on automation/scripting, pervasive monitoring/alerting, and close collaboration with application engineering. In this role you will write application code and automate tasks in Python, other scripting languages, and other automation tools. You will master AWS services, security practices, and APIs.

You will ensure that one of the most important real-time analytics systems in the world, trusted daily by thousands of content teams and installed on over 5,000 high-traffic sites, is leveraging the best high-availability and rapid-recovery techniques.

We are a fully distributed team, which means 100% of our engineers, designers, and product managers (including our founders & management team) work out of home offices. This has been true for years, long before the pandemic switched people's work styles -- so we have a thoughtful approach to fully distributed collaboration that has been refined over time.

Most of the product team is located near the US/Eastern time zone. Candidates should be in GMT-7 thru GMT-3, because even though we operate on a distributed/async model, we like to have timezone overlap for f2f (video) collaboration and pairing. If you can regularly make meetings between an 11am-3pm US/Eastern scheduling period, you're in a workable timezone for us. Much of our team is US-based, but we'll also consider other timezone-aligned locations in North America and South America (e.g. Canada, Mexico) for this role.

As an Infrastructure Engineer at Parse.ly, you'll be responsible for:

  • Owning all code related to automated build-out of our cloud infrastructure. This includes code to build our EC2 boxes, monitoring/alerting scripts, cost reporting tools, and more. This includes our automation around Ansible and Terraform.
  • Evaluating new technologies that assist Parse.ly's data engineering and user experience teams reduce toil through automation. Examples of technologies evaluated in the past (some adopted, some discarded): Datadog APM, Varnish, Docker, Vagrant, AWS ElastiCache, AWS RDS, Logstash, Kibana, Sentry, PgBouncer, GitLab CI.
  • Assisting in the rollout of critical services. For example, one of our Infrastructure Engineers recently assisted with the upgrade and migration of our central datastore, containing tens of terabytes and billions of records. This upgrade happened with no customer service interruptions and no server downtime.
  • Gaining operational expertise for core data infrastructure technologies, including Amazon S3, Kafka, Zookeeper, Storm, Cassandra, Elasticsearch, Redis, Postgres, and Spark.
  • Reporting on improvement of key Service-Level Objectives (SLOs) within Parse.ly, such as API response times, service uptime, end-to-end data processing latency, and more.

It’s a major bonus if you have:

  • Past experience programming in Python
  • Depth of experience with AWS
  • Deep love of UNIX/Linux
  • Comfort with shell scripting and server automation
  • Experience with Terraform and Ansible
  • Read all or part of "Site Reliability Engineering" book from Google/O'Reilly (available for free here)
  • Past experience working on a "remote-first" or "fully distributed" team

This isn’t your typical work-from-home job — we are a fully-remote company with unlimited paid time off. To see a full list of benefits by country, check out our benefits page.

#US #LATAM

About Automattic

We are the people behind WordPress.com, WooCommerce, Tumblr, Simplenote, JetpackLongreads, Day One, PocketCasts, and more. We believe in making the web a better place.

We’re a distributed company with more than 2000 Automatticians in 96 countries speaking 120+ different languages. We democratize publishing and commerce so anyone with a story can tell it, and anyone with a product can sell it, regardless of income, gender, politics, language, or country.

We believe in Open Source and the vast majority of our work is available under the GPL.

Diversity, Equity, and Inclusion at Automattic

We’re improving diversity, equity, and inclusion in the tech industry. At Automattic, we want people to love their work and show respect and empathy to all. We welcome differences and strive to increase participation from traditionally underrepresented groups. Our DEI committee involves Automatticians across the company and drives grassroots change. For example, this group has helped facilitate private online spaces for affiliated Automatticians to gather and helps run a monthly DEI People Lab series for further learning. Diversity, Equity and Inclusion is a priority at Automattic, though our dedication influences far more than just Automatticians: We make our products freely available and translate our products into and offer customer support in numerous languages. We require unconscious bias training for our hiring teams and ensure our products are accessible across different bandwidths and devices. Learn more about our dedication to diversity, equity, and inclusion and our Employee Resource Groups.

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  • Great communication skills. We’re a distributed team, so frequent and clear written communication is a must.
  • Self-driven work ethic. You need to be a self-starter who loves taking initiative and seeing things through to completion.
  • Curiosity and the desire to learn. Our business is changing and growing fast, who knows what will be the skills of tomorrow? Flexibility is key.
  • Ability to Travel. We value those rare occasions when we meet our colleagues in person. Normally, we require 2–3 non-consecutive weeks of travel per year, usually by plane. Currently, company travel is limited, and travellers must be vaccinated. All travel is optional for now. We’re continuing to explore new, remote ways to stay connected.