From across Automattic.
Updates from all of Automattic’s business units.
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2020 Recap: The Best Blogging Tips and Tricks
It’s a safe bet to say that at this time last year no one had any idea what to expect out of the year. We were excitedly preparing to ring in a new decade along with the new year. And while no one could have predicted what 2020 would have in store, .blog continued to…
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Why Influencers Need a WordPress Site
With a large following, there’s a lot at stake. Don't put your future in the hands of someone else. Learn how to take control while growing reach & revenue.
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Engineering Happiness For a Different Product
I joined Automattic in 2017 as a WordPress.com Happiness Engineer. After two and a half years, I decided to apply for the WooCommerce rotation. For several months I stopped working in WordPress.com support to learn all about the WooCommerce product and how to support those customers. Rotations are encouraged by Automattic as a great way…
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Increasing Our Happiness with Cats and Dogs in the Office
Working from home doesn’t have to be lonely. In fact, many Automatticians have pets to keep them company during the work day. Supporting customers gets a little easier when you have furry companions like these to make you smile during the most unexpected moments. This month we invited our Happiness Engineers to share how having…
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The Diversity of .blog Domains
Blog. It’s such a simple word and yet it can represent so many different things. Blogs came onto the scene originally as somewhat of an online journal, and while they can still be used for that purpose, they’ve also exploded into something so much more. Blogs are a way to share life, build community, or…
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Getting Started with Block Themes: Templates
Full Site Editing provides a new and exciting way to build themes, compared to how we created themes in the past. If you are new to this, there’s nothing to worry about, it’s simply a different way to create themes, leveraging the existing template hierarchy we all know and love. A block-based theme can be…
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Meet a Happiness Engineer: Luminus
Luminus Alabi is a Happiness Engineer specializing in supporting customers using the WooCommerce plugin to establish and maintain their online stores. Happiness Engineers like Luminus are the first point of contact for customers that are new to WooCommerce and are looking for information on pricing, features, and extensions. Luminus enjoys working at Automattic surrounded by…
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State of the Word 2020: watch the recording
State of the Word 2020, an annual keynote delivered by WordPress project co-founder Matt Mullenweg, was streamed live on December 17th. Check the recording below to watch at your convenience. You can also watch it on the WordPress.org blog, Facebook, YouTube, or Twitter. Listen first-hand to all the cool improvements that have gone into WordPress…
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Episode 26: Jack Dorsey and Matt Mullenweg on Remote Collaboration, Finding Serendipity, and the Art of Deliberate Work
Join us for the latest episode of Distributed, as Matt Mullenweg interviews Jack Dorsey, co-founder and CEO of Twitter and Square. They discuss how both companies have embraced remote collaboration, the underrated value of deliberate work, and how questioning preconceived models from the get-go can change everything.
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New from WordPress.com Courses: Podcasting for Beginners
WordPress.com Courses is excited to offer Podcasting for Beginners! Our first 100 customers will enjoy 50% off the subscription fee with the code PODCAST50.
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"I found a lot of new and exciting ways to break WordPress.com": Highlights of our time at Automattic
A few of my colleagues — with tenures at Automattic from just a few months to many years — share their highlights of working here. Robert Felty Robert, you rejoined us a few months ago. What has been your highlight so far? I would like to focus on one aspect of Automattic which has been…
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Automattic Joins Internet Works
Automattic joined several of our peer companies today to launch Internet Works, a coalition dedicated to working with Congress to promote the benefits of Section 230, a provision of the Communications Decency Act. We look forward to sharing with elected leaders and their staff how Section 230 allows our trust and safety teams to thoughtfully…
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Advancing the Block Interface
Automattic contributes to a number of non-profit and open source projects, including WordPress, which powers more than 30% of websites, including WordPress.com. As part of WordPress’ five for the future program, Automattic has a number of sponsored contributors who work alongside community members to further the project. In this post, Joen shares his perspective as…
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Crossroads for the Open Internet
This week, Automattic joined Mozilla, Twitter, and Vimeo to provide recommendations for how the EU’s Digital Services Act proposals might preserve the open Internet and cultivate a healthy, competitive market for small and emerging companies. We look forward to working with EU leaders as they chart a course for the future of the web. The…
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Meet a Happiness Engineer: Doug
Doug Aitken is a Happiness Engineer supporting customers in live chat and by email as they set up and maintain their online stores with WooCommerce. Customer support for a software program like WooCommerce requires creative problem solving. Each site has a unique combination of plugins and settings which requires Happiness Engineers to look at the…
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Getting Started with Block Themes
The rationale With Full Site Editing on the horizon for WordPress, Theme creators need to start to learn how to make themes in a different way. Full Site Editing is sea change in the way that themes work. When Themes were first added to WordPress, they were simple; just a few template files and some…
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How to make customers happy
Our very own Happiness Engineer, Davor Altman, was recently interviewed by bluegrid.io about customer happiness. How do Happiness Engineers at Automattic approach customer service and make customers as happy as possible? It comes down to one indispensable word – empathy. I believe that being able to put yourself into the customer’s shoes and feel how…
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Stream Like a Designer: Democratizing Beautiful Video Calls
Conference video calls have always been a big part of our flows here at Automattic. We all work from home, all over the world, so these calls are an opportunity to see the faces of colleagues — when we do weekly check-ins, connect on projects, review and critique designs from other teams, and occasionally engage…
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Marketing .blog Domains: Who To Target & How to Reach Them
Even though many of the biggest names in the online world have created .blog sites some new bloggers remain unfamiliar with the benefits of this TLD, creating a large marketing opportunity within this niche. With over 500 million blogs online today, .blog is still only scratching the surface of its potential in the marketplace. Understanding…
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Recommended Reads for International Day of Disabled Persons
Explore personal essays and posts from disabled bloggers and disability rights activists.
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Gaining live chat support experience as an aspiring Happiness Engineer
Roughly two and a half years ago, I was in a marketing role at my previous employer. I did not have any experience in a customer-facing role, but I had my eye on Automattic’s open position for the role of a Happiness Engineer. I have used WordPress since 2010 and had a strong platform knowledge,…
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Jetpack 9.2: Ready for WordPress 5.6
In this release, we've focused on maintenance work to ensure that Jetpack remains compatible with the upcoming version of WordPress, version 5.6, scheduled to be released on December 8th, 2020.
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