In the competitive landscape of digital agencies, delivering reliable, high-performing websites is critical for client satisfaction and long-term growth. However, many agencies struggle with fragmented tools, sluggish support, and operational inefficiencies. 

This case study explores how leading agencies Linchpin, Worship Times, and My Project Solution partnered with Automattic for Agencies to overcome these challenges, streamline their operations, and unlock new growth opportunities. As Chris Bradley, founder of My Project Solution explains:

“Pressable gave us the performance and stability we needed, and Automattic for Agencies added the advocacy and connections to help us grow. Together, they’ve made us more efficient and valuable to our clients.”

See Linchpin, Worship Times, and My Project Solution leaders share their story in this 2-minute video of interview highlights. Watch the video

The Challenge: Fragmented Tools and Unresponsive Support

As their businesses grew, the agencies encountered issues such as:

• Multiple, disconnected vendors: managing different hosting, security, and support services created complexity
• Limited support access: small agencies paid premium rates yet received slow or unresponsive help, delaying timely issue resolution
• Technical headaches: server timeouts, slow admin, and scaling issues distracted teams from strategic initiatives
• Client retention risks: inconsistent performance and support threatened relationships and future business

Michael Gyura of Worship Times shared:
“Support was painful with our previous provider. We’d pay thousands a month and still get ignored.”

The Solution: Adopting Automattic for Agencies Unified Platform and Partnership

Agencies like Linchpin, Worship Times, and My Project Solution transitioned to Automattic for Agencies, which offers: 

• All-in-one platform: Integrating WordPress hosting, WooCommerce, security, and support
• Centralized management: One dashboard for client sites, billing, licenses, centralized support, and automation workflows
• Reliable infrastructure: Fast, scalable hosting capable of handling high traffic and complex client requirements – with no downtime
• Dedicated advocacy: Proactive, personalized support and regular check-ins to guide agency growth, regardless of size

Aaron Ware of Linchpin described the impact:
“We felt truly welcomed. Having someone check in, support us, and understand our business? That’s changed everything.”

Results: Measurable Impact on Growth and Operations

Immediate Performance Gains:

Chris Bradley’s agency migrated enterprise clients to the Automattic ecosystem.   This led to a 10–20% increase in order volume within 60 days for two large retail clients with no changes to their code or marketing efforts. This growth was directly attributed to faster, more reliable sites.

Effortless Operations and Faster Turnaround:

With Automattic for Agencies and Pressable, teams experienced a dramatic reduction in daily troubleshooting, enabling quicker project launches and smoother client interactions. Agencies could migrate sites efficiently and focus on creating new solutions rather than fixing recurring problems. Michael Gyura highlighted: “With Pressable—and the Automattic for Agencies connection—it’s instant. I can clone a site and start editing within a minute. Clients are happy and quiet because things just work.”

Enhanced Credibility and Client Acquisition

Automattic’s global network, partner directory, and exclusive pricing helped agencies attract and retain larger, higher-value customers and increase revenue streams.

Why Automattic for Agencies Stands Out

• The only WordPress-focused all-in-one solution supporting hosting, commerce, and security.
• Designed specifically for agencies, featuring automated client invoicing, priority support, and robust developer tools.
• Trusted by nearly 8,000 agencies of all sizes—from local shops to national firms – powered by the team behind WordPress.com and WooCommerce.​

As Chris Bradley puts it:
“Automattic for Agencies added more knowledge, more community, and more doors for our service development. It’s helped us confidently scale to bigger clients.”

Michael Gyura sums it up:
“It’s the first real partnership since 1999 that actually feels like a partnership. Everyone’s invested in our agency and our clients’ success.”

Next Steps: Unlock Your Agency’s Potential

Unify your client business, streamline delivery, and unlock measurable results with Automattic for Agencies. Join today and discover how dedicated partnerships drive agency growth, performance, and reputation—backed by the team behind WordPress.com and WooCommerce.

For agencies seeking to unify their workflows, improve site performance, and grow with confidence, Automattic for Agencies offers a proven path to success.

Join Automattic for Agencies today and experience the difference a dedicated partnership can make.

You can see more from their interviews on our YouTube channel.