Account Engineer
You love working with some of the most influential companies on the planet, and helping them get the most out of WordPress and our VIP program.
Your style is to get things done with minimum friction, and to respond rapidly when called on, as well as being super proactive. You view companies as partners, and not just customers, and pride yourself in establishing long-term relationships. You enjoy doing demos and meeting with everyone, from engineers to GMs and VPs of Sales.
In addition, you are:
- Comfortable with a high volume of communication and switching tasks at a moments notice
- Quick to resolve issues that pop-up, and collaborate with developers
- An expert at distilling goals and wish-lists into concrete next steps
- Excited by kick-off calls and getting everyone on the same page
The position entails managing a partner from the time they signup, through launch, and beyond. You’ll be the point person for educating them on new features and opportunities, as well as being their escalation point for anything urgent. This role requires you to have a deep understanding of the technology and platforms that we run, and being able to communicate with engineers effectively. Some moderate travel is required, and ideally you are based in NYC.
How to Apply
If you feel you might be the best person in the world for this job, please click here Make sure you spell and capitalize WordPress and Automattic correctly. We are lucky to receive hundreds of applications for every position, so try to make your application stand out. Not all applications will receive a reply.
