http://automattic.com Making it easy Tue, 30 Oct 2007 03:25:15 +0000 http://wordpress.com/ hourly 1 http://automattic.com/services/support-network/#comment-213 Holy Shmoly! :: Corporate WordPress support is evil? Tue, 27 Jun 2006 08:11:25 +0000 http://automattic.wordpress.com/services/support-network/#comment-213 [...] Toni announced yesterday the launch of the Automattic Support Network. This has of course attracted the attention of many blogs who have discussed the business implications but Peter wonders if WordPress.org support will suffer. Here’s another post on the same issue but Matt replies with an excellent rebuttal. [...] [...] Toni announced yesterday the launch of the Automattic Support Network. This has of course attracted the attention of many blogs who have discussed the business implications but Peter wonders if WordPress.org support will suffer. Here’s another post on the same issue but Matt replies with an excellent rebuttal. [...]

]]> http://automattic.com/services/support-network/#comment-205 Photo Matt » Paid Support Mon, 26 Jun 2006 21:43:20 +0000 http://automattic.wordpress.com/services/support-network/#comment-205 [...] We just launched the Automattic Support Network which is a place for companies to purchase paid support for WordPress and MU. Originally I didn’t think we’d need to do this, simply because the WordPress.org support forums are so amazing and there is such a good community around it. They are, but some big companies and enterprise folks are uncomfortable with volunteer support, and want (and insist) on paying someone before deploying a product. Based on that feedback and a lot of input from Podz, we put together this new product, which is basically VIP support with a guaranteed response time. Toni has some more thoughts here. « Renting is for Suckers [...] [...] We just launched the Automattic Support Network which is a place for companies to purchase paid support for WordPress and MU. Originally I didn’t think we’d need to do this, simply because the WordPress.org support forums are so amazing and there is such a good community around it. They are, but some big companies and enterprise folks are uncomfortable with volunteer support, and want (and insist) on paying someone before deploying a product. Based on that feedback and a lot of input from Podz, we put together this new product, which is basically VIP support with a guaranteed response time. Toni has some more thoughts here. « Renting is for Suckers [...]

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